Why is Terms and Conditions Matter...
A woman has reportedly been "fined" $3,500 after writing a negative review about an online retailer. It just goes to show that all kinds of things can lurk in the terms and conditions, writes Olivia Sorrel-Dejerine. A few years ago, Jen Palmer's husband ordered her some "trinkets" from US online retailer KlearGear.com. He hadn't received them after 30 days so tried to get in touch with the firm. After failing, PayPal refunded his money . His wife posted a bad review on consumer website Ripoff Report, complaining that "there is absolutely no way to get in touch with a physical human being" and accusing KlearGear of having "horrible customer service practices". Three years later, Palmer's husband reportedly got an email from KlearGear.com demanding that the review be removed within 72 hours or they would be "fined" $3,500. The Palmers say the company's demand pointed to the terms of sale, including a no...